Privacy Policy

Your Privacy

Foot of the Mountains (ABN 97 265 149 435) (FOTM) is committed to protecting your personal information.  This Privacy Policy sets out the details relating to your data relationship with FOTM and applies to services and interactions with FOTM. A copy of this policy is available on the FOTM website at footofthemountains.com.au or you can request a copy by giving us a call.

What we collect and how we collect it

The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. You have the option of interacting with us anonymously or using a pseudonym, however in some instances this may prevent us from being able to provide you with products and services, for example where you place an order for products online.

The types of personal information we collect and use depend on your interaction and transactions with us, including:


What we collect

The types of personal information we collect and use depend on your interaction and transactions with us, including:

  • contact name and details
  • payment and transaction information including type, bank and credit card details etc
  • delivery address or collection details
  • transaction, product, services and activity details of purchases and interactions
  • details regarding participation in the FOTM Loyalty Program which is opt in only
  • details of your communications and interactions with us and our FOTM loyalty program

How we collect

  • when you attend a FOTM store or when you use or visit the FOTM website or social media platforms make a purchase or place an order
  • transactions including making a non‐cash payment (Loyalty credit), or request a service where we collect personal information such as pre-orders, lay-by etc
  • enter a competition or complete a survey
  • send us an enquiry or provide us with feedback
  • participate in a promotion, competition, or survey
  • you are involved in an incident
  • when you join a mailing list
  • post a review, rating or comment on our website or social media page, or other user generated content on our websites

Use of Cookies

Information is automatically collected through your use of the FOTM websites. FOTM do not use the cookie information collected for marketing purposes.

Why we collect personal information

We collect your personal information to provide, administer and improve our products and services, and to support our business functions, including:

  • to provide you with products and services including our FOTM loyalty program
  • to manage and work with our service providers to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts, to register and keep your information up‐to‐date, and verifying your identity
  • to conduct investigative, fraud and loss prevention activities to protect FOTM’s interests including protection of our store, staff, customers, suppliers and merchandise (including theft and fraud prevention)
  • to respond to your query, feedback or concerns
  • responding to and interacting with regulatory bodies and relevant government agencies
  • general planning and administration, as required or permitted by law
  • We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.

Sharing your personal information

We will not use your personal details to send you marketing spam or provide your details to a third party for use except in the following circumstances:

  • approved technology services including application and systems, cloud computing facilities, development and technical support, processing, storing and hosting
  • business advisors, including lawyers, accountants, insurance, auditors or other professional service providers to the extent reasonably required
  • regulatory, investigative or government bodies to comply with applicable laws or respond to valid legal process such as a search warrant, a court order or a subpoena and fraud management

 

Protection of personal information

Personal information we hold can be in electronic or hard copy form, both onsite at a FOTM premises or with our trusted service providers. Any trusted service provider must observe and meet our information security requirements to minimise the risk of unauthorised access to, loss, misuse or unapproved alteration of, personal information.

We have security controls in place to protect your personal information. All of our electronic information is password protected. The only hard copy personal information is kept using the hard copy lay-by record as a back up to the electronic system.

VEND and Information Protection

Vend is our Point of Sale and Inventory management system. It is used for all in store and online inventory management and sales. It is integrated with our FOTM Loyalty Program, Marsello.

Vend is committed to protecting the privacy of the individuals on Vend’s websites, mobile applications, products and services, (collectively, “Services”). As a Subscriber to Vend,  FOTM is an entity that registers to use Vends Services.

By using VEND, FOTM acknowledge the collection, transfer, processing, storage, disclosure and other uses of business and customer information, as described in Vend’s Privacy Policy. Vend has no direct relationship with individuals whose personal information they process in connection with Services provided to FOTM.

FOTM provides information to Vend only as necessary for the implementation and management of Services provided by Vend and for no other reason.

FOTM is the controller of employee or customer information and should be contacted directly regarding any requests relating to the management of your personal information as it related to Vend.

 

For more information on Vend Privacy Policy refer to https://www.vendhq.com/au/privacy-policy

Marsello and Information Protection

Marsello is a provider of rewards and recognition services to merchants. They provide merchants (FOTM) with the ability to collect personal information about consumers so that they can optimize and improve the promotions and rewards that Marsello suggests to merchants (FOTM), which the merchants (FOTM) may then offer to consumers (at the merchant’s discretion). Collecting this information enables Marsello to let merchants  (FOTM) know what type of promotions and rewards consumers like and actually use so that they can offer consumers targeted promotions. As a merchant, FOTM are separately obligated to act in accordance with those privacy laws that apply in Australia.

If you are a FOTM consumer, Marsello will collect personal information about you on behalf of  FOTM when they provide services to us, including:

    • your name, email address, phone number
    • location
    • the products and/or services purchased by you
    • the value of your purchase
    • time and date of purchase
    • rewards or discounts applied/redeemed.

Marsello collects this information when:

    • you register as a customer of FOTM;
    • you accept any rewards or promotions offered to you by FOTM;
    • you purchase goods or services from FOTM;
    • you supply any additional information to FOTM

FOTM only collects personal customer information and enters it into the Marsello system, via the Vend platform, after gaining informed consent from each customer. The customer is then opt in to the system.

For more information on Marsello Privacy Policy refer to https://www.marsello.com/privacy

WordPress Website Platform

  • org collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.
  • org’s purpose in collecting non-personally identifying information is to better understand how WordPress.org’s visitors use its website.
  • On occasion, WordPress.org may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
  • org also collects potentially personally-identifying information like Internet Protocol (IP) addresses. WordPress.org does not use IP addresses to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.
  • org collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with WordPress.org.
  • org does not disclose personally-identifying information other than as described below.
  • org will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
  • If you are a registered user of a WordPress.org website and have supplied your email address, WordPress.org may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with WordPress.org and our products.
  • We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

For more information on WordPress Privacy Policy refer to https://wordpress.org/about/privacy/

 

While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your detail private, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.

Access to your information
If you would like to access your personal information, please contact us via the website, in person or by telephone. We will generally provide you with access to your personal information subject to some exceptions permitted by law. We may ask you to verify your identity before proceeding with any request you make; this includes providing us satisfactory proof of identity as determined by us.


You should ensure that all personal information submitted to us is complete, accurate, true and correct. A record of the changes made to your personal information may be noted in your account or filing.

 

Complaints or Questions

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact FOTM by coming into the store or by:

Mail: Privacy Officer, Foot of the Mountain, Shop A – 11 Ross Street, Glenbrook NSW 2773

Email: footofthemountainsglenbrook@gmail.com

Updates to this Policy

FOTM may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version will be posted on our website and a copy may be obtained by contacting our store.

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at  www.oaic.gov.au.

 

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